FAQ

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Frequently Asked Questions

What size is the model wearing?

All models are wearing a size small – the equivalent to an AU 8

What size will I be in your labels?

All items are true to size unless stated otherwise in the description.

How do I enter my discount code?

Just type them into the Discount Codes window on your Shopping Cart screen.

If the coupon is valid the discount will be applied straight away.

I forgot to enter my code! What can I do?

Unfortunately we cannot enter codes after an order has been placed. 

Can I cancel or change my order?

Unfortunately we are unable to cancel or change an order once it has been placed.

Do you offer express shipping?

We sure do! Select express post in the checkout. All free shipping items will be posted via regular post, unless you choose to pay for express. 

If I'm not at home for my delivery, where will it be left?

If someone is not at home to sign for your delivery it will be redirected to your local post office.

Can I exchange my item if it doesn't fit or suit me?

Sure! As long as the item you want to exchange is full priced, and in original condition with all labels and tags attached. Must be returned within 14 days and we will happily offer you an exchange in the same style.

What is your returns policy?

You’re welcome to return items for exchange or credit note if they are full priced, in original condition and sent back within 14 days. Unfortunately we do not accept returns on sale items.

Where do I send back returns?

Please send items accompanied with a note explaining return reasons and your details to :

Returns

Fluxx
Shop 6 / 20-26 Addison street
Shellharbour
NSW  2528
Australia

Do you offer international shipping?

Unfortunately we are only able to ship within Australia.

Is return shipping paid for by Fluxx?

All return shopping is the responsibility of the customer.

Have you received my return?

Once a return is received it can take up to 5 business days to process – don’t worry, we probably have it! However when sending your return we recommend you get a tracking number, just incase. 

Are all items guaranteed to be in stock?

While Fluxx makes every attempt to ensure our online store reflects the availability of stock sometimes an item shown to be available May be out of stock. If an item you order is out of stock we will contact you as soon as possible and based on your preference, either cancel and refund that item or the entire order. 

When will I Receive my delivery?

All orders placed before 1pm will be sent out the same day. All orders placed after 1pm will be sent the next business day. All regular post will be delivered within 2 – 7 business days. Express orders will be delivered between 1 – 3 business days